Frequently asked questions

Our concierge service for exceptional automobiles goes far beyond secure parking. It is the complete management of your vehicle, including aesthetic care, orchestrated maintenance, logistics, and paperwork, all handled by a dedicated Area Manager supported by our Conciergerie 3.0 (app + AI + human expertise). Regular Quick Checks anticipate your needs, with a full history kept in the app. Club access and curated experiences extend the service: meet, drive, and share, all in total discretion.
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Key details
- Scope: maintenance, aesthetics, logistics, and administration (defined perimeter).
- Single point of contact: Area Manager; app for tracking, reports, and notifications.
- Proactivity: periodic Quick Checks; timely recommendations.
- Club & experiences: every Carsup Services subscriber is a Carsup Club member (the term member is reserved for the Club); access to curated meetings & drives (e.g., Carsup Coffee, Carsup experiences, etc.).
- Discretion: by-appointment service and strict confidentiality protocols.
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In short: Complete management + Club & experiences to transform ownership into pure enjoyment, without the constraints.

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The Quick Check is a visual inspection performed monthly or after every drive by our concierge teams on your vehicle (exterior, tires, fuel levels, and essential interior components). Each check generates an in-app report with recommended actions and a searchable history.
Our goal: to anticipate needs, avoid setbacks, and preserve the value of your sports or classic car. A simple, structured process that ensures your vehicle is always ready to drive in peak condition.
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Key details
- Frequency: 1x/month or after every drive, tracked in the app (maintenance log).
- Early detection of points of interest; intervention proposals.
- No additional downtime; included in our service.
- Managed by your Area Manager; photos/notes provided as needed.
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‍In short: Monthly and post-drive visual inspections + in-app reporting to anticipate maintenance and protect the value of your car.

Parking is the foundational component of our concierge service: secure parking that respects your car. The concierge service adds the orchestration of services (maintenance, detailing, logistics, administrative), human support from an Area Manager, and access to the Club with curated experiences. The app and AI structure our proactivity (Quick Check, history, notifications). The result: you enjoy your car to the fullest; we orchestrate the rest with discretion and high standards.
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Key details:
- Foundation: secure parking → Added value: complete orchestration.
- Human + tech: dedicated Area Manager, app & AI to anticipate needs.
- Club & experiences: meetups, drives, curated moments.
- Goal: joy of driving, zero friction, confidentiality.

‍In short: Parking is the foundation; the concierge service adds services, support, and the Club to transform ownership into an experience.

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Each concierge service offers a base "starting from" price, to which you add the services that matter to you. Two paths: discussion with an expert (recommended for exceptional cars) or an online guided questionnaire (10 questions). The goal: to build a personalized support plan that evolves over time, ensuring your car is always ready to drive, maintained, and respected.
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Key details:
- Base price per concierge + modular options.
- Expert or online path → same high standards.
- Adjustable (add/remove options) at any time.
- Clear billing; simple terms.

‍In short: A clear base price per site + à la carte options for personalized support.

Our concierge facilities are secure (controlled access, appropriate surveillance), and our support is provided with strict discretion: exact addresses are kept private at the subscriber's discretion, key management is tracked, test drives are only performed when necessary, and cars are brought out upon request. We recommend Carsup covers to reduce your car's visibility and protect it. Insurance coverage is tailored to the situation (parking, transport, interventions). Your Area Manager will clarify the scope and required documentation. Our priority: protecting your car and your privacy at every step.

Key details:
- Confidentiality-by-design: addresses are never public, access is individualized and secure.
- Traceability: access and operation procedures are documented in the app; pre/post-checks with photos are provided when useful.
- Visual protection & care: Carsup covers recommended (reduced visibility + appropriate textile protection).
- Qualified partners: transport & workshops are audited (insurance, compliance, quality), with removal from our network in case of failure.
- Insurance clarity: responsibilities & limits explained before any intervention; documentation is centralized.

In short: Absolute discretion (non-public addresses, appointments), traceable procedures, recommended Carsup covers, audited partners, and a clear insurance framework to protect your car and privacy.

The Carsup app centralizes your requests, history (Quick Check, maintenance, transport), and reports. It facilitates direct communication with your Area Manager and keeps you informed via useful notifications. Our Conciergerie 3.0 approach puts AI at the service of proactivity (reminders, prioritization, suggestions) without replacing the human touch: it supports our teams to act faster and better. The result: a seamless, clear, and personalized experience dedicated to the joy of driving.

Key details
- Centralized management: requests, quotes, approvals, reports, invoices.
- Structured history: Quick Check, maintenance, transport, photos & notes.
- Proactivity: reminders & contextualized recommendations (at the right time).
- Direct dialogue with your Area Manager (dedicated messaging).
- Confidentiality: information strictly relevant to your support.

In short: App + AI = proactivity and seamlessness in your daily life, with an Area Manager at the helm. All your tracking (Quick Check, maintenance, transport) is clearly visible in the app.